Decagon pricing explained (2026): the real cost
verified 2026-05-31Decagon does not publish prices, but using widely reported figures: a mid-market deployment handling 30,000 conversations/month on the per-conversation model at ~$0.99 each is ~$29,700/mo in usage (~$356,400/yr), plus the ~$50,000/yr platform fee, totaling roughly $400,000/yr. This lines up with third-party Vendr data showing a median annual contract of ~$432,750 (range ~$105,000 to ~$923,000). On the per-resolution model you pay a higher rate only for tickets the AI fully solves, so the bill tracks resolution rate rather than raw volume. Either way, voice and complex integrations push the quote higher, and the platform fee applies on top no matter which model you pick. Prices verified 2026-05-31 against decagon.ai. prices change often, verify live
The tiers
Monthly and annual. The unit you pay against, per plan.
| tier | monthly | annual | what's included | unit |
|---|---|---|---|---|
| Per-conversation | Customverify live | Custom | Fixed rate per incoming conversation handled by the AI; flexible/discounted pricing at higher volumes. Reported ~$0.99 per conversation. Decagon's most popular model. | per conversation |
| Per-resolution | Customverify live | Custom | Higher fixed rate per fully resolved conversation, with no charge for escalations to humans. Rate not publicly disclosed. | per resolution |
| Platform fee | Customverify live | $50,000 | Recurring annual platform fee charged regardless of which usage model is chosen; reported at roughly $50,000+/yr. Plus professional services/onboarding set during the sales process. | per year |
// pools and per-unit rates are volatile · verified 2026-05-31 · cells flagged verify live link to the live vendor page
There is no published price and no entry tier under six figures.
There is no published price and no entry tier under six figures. On top of usage you pay a recurring ~$50k+ annual platform fee plus onboarding/professional services, and a hard practical floor means contracts below ~$50k are not even a fit for their sales process. On per-resolution billing, watch how "resolution" is defined in the contract, since a loose definition can inflate the bill and make savings hard to predict.
See live pricing on Decagon →Worth it if
- You want an enterprise-grade AI agent to fully resolve customer support across chat, email, and voice, you have high ticket volume and a six-figure budget, and you need deep integrations into Salesforce/Zendesk/Intercom plus a sales-led, white-glove rollout rather than a self-serve tool.
- Your usage stays inside the included allowance.
- You value enterprise customer support over raw lowest cost.
Look elsewhere if
- There is no published price and no entry tier under six figures. On top of usage you pay a recurring ~$50k+ annual platform fee plus onboarding/professional services, and a hard practical floor means contracts below ~$50k are not even a fit for their sales process. On per-resolution billing, watch how "resolution" is defined in the contract, since a loose definition can inflate the bill and make savings hard to predict.
- You're highly cost-sensitive at scale.
- A cheaper tool in the comparison covers your use case.
Ready to try Decagon?
Start on the free tier (None. No free plan or self-serve trial; access requires a sales call.), then size your plan with the numbers above.
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Questions
How much does Decagon really cost?
Decagon does not publish prices, but using widely reported figures: a mid-market deployment handling 30,000 conversations/month on the per-conversation model at ~$0.99 each is ~$29,700/mo in usage (~$356,400/yr), plus the ~$50,000/yr platform fee, totaling roughly $400,000/yr. This lines up with third-party Vendr data showing a median annual contract of ~$432,750 (range ~$105,000 to ~$923,000). On the per-resolution model you pay a higher rate only for tickets the AI fully solves, so the bill tracks resolution rate rather than raw volume. Either way, voice and complex integrations push the quote higher, and the platform fee applies on top no matter which model you pick.
Does Decagon have a free tier?
Free tier: None. No free plan or self-serve trial; access requires a sales call..
What's the catch with Decagon's pricing?
There is no published price and no entry tier under six figures. On top of usage you pay a recurring ~$50k+ annual platform fee plus onboarding/professional services, and a hard practical floor means contracts below ~$50k are not even a fit for their sales process. On per-resolution billing, watch how "resolution" is defined in the contract, since a loose definition can inflate the bill and make savings hard to predict.
Is Decagon worth it?
Decagon is worth it if you specifically need enterprise customer support. That's where it beats the alternatives. Decagon does not publish prices, but using widely reported figures: a mid-market deployment handling 30,000 conversations/month on the per-conversation model at ~$0.99 each is ~$29,700/mo in usage (~$356,400/yr), plus the ~$50,000/yr platform fee, totaling roughly $400,000/yr. This lines up with third-party Vendr data showing a median annual contract of ~$432,750 (range ~$105,000 to ~$923,000). On the per-resolution model you pay a higher rate only for tickets the AI fully solves, so the bill tracks resolution rate rather than raw volume. Either way, voice and complex integrations push the quote higher, and the platform fee applies on top no matter which model you pick. If your usage is high-volume or budget is the priority, a cheaper tool in the comparison will do the same work for less.