Tidio Lyro pricing explained (2026): the real cost
verified 2026-05-31The cheapest way to get the AI agent is the standalone Lyro add-on at $32.50/mo on annual billing (about $39/mo monthly) for ~50 conversations, roughly $0.50 per Lyro conversation. Inside the suite, Free and Starter only give a one-off 50-conversation Lyro sample; you need Growth ($49.17/mo) or higher to buy recurring Lyro volume (50 to 1,000/mo). Real-world cost scales with conversation volume, not seats, so a store doing a few hundred AI chats a month lands closer to $80 to $150/mo once the add-on tier is sized up. Enterprise Plus starts at $749/mo and is custom-quoted from there. Prices verified 2026-05-31 against tidio.com. prices change often, verify live
The tiers
Monthly and annual. The unit you pay against, per plan.
| tier | monthly | annual | what's included | unit |
|---|---|---|---|---|
| Free | $0verify live | $0 | 50 billable conversations/mo, 10 seats, 50 Lyro AI conversations (one-off lifetime), 100 Flows visitors/mo | per account |
| Starter | $24.17verify live | $290.04 | 100 billable conversations/mo, 10 seats, 50 Lyro AI conversations (one-off), 100 Flows visitors/mo | per account |
| Growth | $49.17verify live | $590.04 | Up to 2,000 conversations/mo, 10 seats, customizable 50-1,000 Lyro AI conversations/mo, up to 100,000 Flows visitors/mo | per account |
| Lyro AI Agent add-on | $32.50verify live | n/a | From 50 Lyro AI conversations/mo; ~$0.50 per Lyro conversation; can attach to third-party helpdesks like Zendesk and Salesforce | per Lyro conversation |
| Plus | $749verify live | n/a | Custom conversations/seats/Lyro volume, dedicated success manager, custom branding, departments, multiproject support, ticketing automations, and OpenAPI access | per account |
// pools and per-unit rates are volatile · verified 2026-05-31 · cells flagged verify live link to the live vendor page
"Conversations" is the billing unit and it is easy to misread.
"Conversations" is the billing unit and it is easy to misread. The Free and Starter plans only include a one-time, lifetime allotment of 50 Lyro AI conversations, not 50 per month, so the AI stops once it is used up unless you upgrade to Growth+ or buy the Lyro add-on. Lyro Connect (attaching Lyro to Zendesk, Intercom, or Salesforce) and the strongest action and MCP capabilities are gated to the higher Plus tier, which starts at $749/mo.
See live pricing on Tidio Lyro →Worth it if
- You want a no-code AI support agent that learns from your existing help content, deflects up to ~67% of ecommerce and SaaS support tickets, and can take real actions like checking order status or qualifying leads, ideally bolted onto your existing live chat or a helpdesk like Zendesk.
- Your usage stays inside the included allowance.
- You value Ecommerce + SMB customer support automation over raw lowest cost.
Look elsewhere if
- "Conversations" is the billing unit and it is easy to misread. The Free and Starter plans only include a one-time, lifetime allotment of 50 Lyro AI conversations, not 50 per month, so the AI stops once it is used up unless you upgrade to Growth+ or buy the Lyro add-on. Lyro Connect (attaching Lyro to Zendesk, Intercom, or Salesforce) and the strongest action and MCP capabilities are gated to the higher Plus tier, which starts at $749/mo.
- You're highly cost-sensitive at scale.
- A cheaper tool in the comparison covers your use case.
Ready to try Tidio Lyro?
Start on the free tier (Yes. Free plan ($0/mo) includes 50 billable conversations/mo), then size your plan with the numbers above.
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Questions
How much does Tidio Lyro really cost?
The cheapest way to get the AI agent is the standalone Lyro add-on at $32.50/mo on annual billing (about $39/mo monthly) for ~50 conversations, roughly $0.50 per Lyro conversation. Inside the suite, Free and Starter only give a one-off 50-conversation Lyro sample; you need Growth ($49.17/mo) or higher to buy recurring Lyro volume (50 to 1,000/mo). Real-world cost scales with conversation volume, not seats, so a store doing a few hundred AI chats a month lands closer to $80 to $150/mo once the add-on tier is sized up. Enterprise Plus starts at $749/mo and is custom-quoted from there.
Does Tidio Lyro have a free tier?
Free tier: Yes. Free plan ($0/mo) includes 50 billable conversations/mo.
What's the catch with Tidio Lyro's pricing?
"Conversations" is the billing unit and it is easy to misread. The Free and Starter plans only include a one-time, lifetime allotment of 50 Lyro AI conversations, not 50 per month, so the AI stops once it is used up unless you upgrade to Growth+ or buy the Lyro add-on. Lyro Connect (attaching Lyro to Zendesk, Intercom, or Salesforce) and the strongest action and MCP capabilities are gated to the higher Plus tier, which starts at $749/mo.
Is Tidio Lyro worth it?
Tidio Lyro is worth it if you specifically need Ecommerce + SMB customer support automation. That's where it beats the alternatives. The cheapest way to get the AI agent is the standalone Lyro add-on at $32.50/mo on annual billing (about $39/mo monthly) for ~50 conversations, roughly $0.50 per Lyro conversation. Inside the suite, Free and Starter only give a one-off 50-conversation Lyro sample; you need Growth ($49.17/mo) or higher to buy recurring Lyro volume (50 to 1,000/mo). Real-world cost scales with conversation volume, not seats, so a store doing a few hundred AI chats a month lands closer to $80 to $150/mo once the add-on tier is sized up. Enterprise Plus starts at $749/mo and is custom-quoted from there. If your usage is high-volume or budget is the priority, a cheaper tool in the comparison will do the same work for less.