Chatbase review
★ 4.2/5No-code platform for building and deploying AI customer-support agents trained on your own data, deployable across website chat, WhatsApp, Slack, email, and voice/telephony. Agents resolve tickets, take actions via API (AI Actions), and escalate to a human when they hit their limits.
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Best for No-code AI support chatbots. Chatbase starts $32/month (Hobby, monthly billing) on a Tiered subscription with monthly message-credit allotments (free tier plus four paid tiers), plus usage-based overage credits model. Real entry point for production support is the Standard plan at $120/mo (the tier that unlocks help desk, voice, telephony, API access and 4,000 credits). Pricing is metered by message credits, so heavy chat volume gets expensive fast: overage auto-recharge is $40 per 1,000 credits, extra agents are $300/agent/year, and removing Chatbase branding costs $1,188/year. Hobby ($32/mo) only includes 500 credits/mo, so it runs dry quickly under real traffic and pushes you up the tiers.
Spec
The gotcha
Billing is message-credit metered, not flat: a single conversation can consume multiple credits (premium models burn up to 5 each), and once you exhaust the monthly allotment you auto-recharge at $40 per 1,000 credits, so cost scales with traffic rather than seats. Voice, telephony, API access and outbound campaigns are gated behind the $120/mo Standard tier, and removing Chatbase branding is a separate $1,188/year add-on. Free-tier agents are deleted after a period of inactivity, so the $0 plan is for testing, not running anything live.
Decode the real cost →Best for
- You want to spin up an AI customer-support agent trained on your help docs and connect it to live channels (web, WhatsApp, voice) without writing code.
source: chatbase.co/pricing →
Chatbase pricing tiers
Prices move. Cells flagged verify link to the live vendor page.
| tier | monthly | annual | included | unit |
|---|---|---|---|---|
| Free | $0verify | $0 | 50 message credits/mo, 1 agent, 1 seat, 400 KB training data, 0 AI Actions; agents deleted | per workspace |
| Hobby | $32verify | $384 | 500 message credits/mo, unlimited agents, 2 seats, 10 MB training data, 5 AI Actions/agent | per workspace |
| Standard | $120verify | $1440 | 4,000 message credits/mo, unlimited agents, 3 seats, 20 MB training data, 8 AI Actions/agent | per workspace |
| Pro | $400verify | $4800 | 15,000 message credits/mo, unlimited agents, 5 seats, 40 MB training data, 12 AI Actions/agent | per workspace |
| Enterprise | Customverify | n/a | Higher limits, custom roles, SSO, white-labeling, audit logs, priority support, CSM, SLAs, HIPAA eligibility | custom contract |
// pools and per-unit rates are volatile · cells flagged verify link to the live vendor page
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Questions
How much does Chatbase cost?
Chatbase starts $32/month (Hobby, monthly billing). Real entry point for production support is the Standard plan at $120/mo (the tier that unlocks help desk, voice, telephony, API access and 4,000 credits). Pricing is metered by message credits, so heavy chat volume gets expensive fast: overage auto-recharge is $40 per 1,000 credits, extra agents are $300/agent/year, and removing Chatbase branding costs $1,188/year. Hobby ($32/mo) only includes 500 credits/mo, so it runs dry quickly under real traffic and pushes you up the tiers.
Can you self-host Chatbase?
No, Chatbase is cloud-only.
Does Chatbase support MCP?
Chatbase supports MCP as None, so it works with assistants like Claude and ChatGPT.
What's the catch with Chatbase's pricing?
Billing is message-credit metered, not flat: a single conversation can consume multiple credits (premium models burn up to 5 each), and once you exhaust the monthly allotment you auto-recharge at $40 per 1,000 credits, so cost scales with traffic rather than seats. Voice, telephony, API access and outbound campaigns are gated behind the $120/mo Standard tier, and removing Chatbase branding is a separate $1,188/year add-on. Free-tier agents are deleted after a period of inactivity, so the $0 plan is for testing, not running anything live.