LiveChat / ChatBot (Text) review
★ 4.0/5No-code AI chatbot + live chat support suite
Text.com is the parent company behind LiveChat (agent-driven live chat helpdesk) and ChatBot (a no-code visual bot builder), now converged into one per-seat support suite. ChatBot lets non-developers build automated chat flows with a drag-and-drop builder plus an AI Agent trained on your content, while LiveChat handles human agent handoff, visitor tracking, and proactive campaigns. Both bill per agent seat and bundle a small monthly allotment of AI resolutions, charging per-resolution overages beyond it.
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Best for no-code support bots. LiveChat / ChatBot (Text) starts $25/seat/mo on a per-seat plan + included AI resolutions, then per-AI-resolution overage model. ChatBot Growth at $79/seat/mo (annual) for 2 seats = $158/mo and includes 200 AI resolutions. If your bot fully resolves 500 chats in a month, the extra 300 resolutions cost $0.99 each (or auto-refilled 50-packs at $49.50), adding ~$297 for a total of about $455/mo.
Spec
The gotcha
The headline per-seat price includes only a tiny AI-resolution allowance (10/mo on Essential, 200/mo on Growth); once exceeded, the system auto-adds $49.50 fifty-packs of resolutions ($0.99 each) to your next invoice, so a busy bot can quietly cost far more than the seat price suggests.
Decode the real cost →Best for
- You want a no-code visual chatbot builder bundled with a mature live-chat helpdesk, billed simply per agent seat, and you handle low-to-moderate automated chat volume where the included AI resolutions mostly cover you.
source: text.com/pricing →
LiveChat / ChatBot (Text) pricing tiers
Prices move. Cells flagged verify link to the live vendor page.
| tier | monthly | annual | included | unit |
|---|---|---|---|---|
| ChatBot Essential | $25verify | $19 | Per seat; 1 AI Agent, 10 AI resolutions/mo, 50 live visitors, 10k API calls/mo, 60-day history | per seat/month |
| ChatBot Growth | $99verify | $79 | Per seat; 10 AI Agents, 200 AI resolutions/mo, 400 live visitors, 200k API calls/mo, unlimited history | per seat/month |
| ChatBot Enterprise | Customverify | n/a | Custom AI resolution limits (2,000+), dedicated support, custom build | contact sales |
| AI resolution overage | $0.99verify | n/a | Per resolution beyond plan allowance, or $49.50 per auto-refilling 50-pack | per resolution |
| LiveChat Starter | $25verify | $19 | Per seat; 1 user, 100 visitors tracked, 60-day chat history, Text Intelligence AI | per seat/month |
| LiveChat Team | $59verify | $49 | Per seat; unlimited users, 400 visitors, unlimited history, 10 knowledge sources | per seat/month |
| LiveChat Business | $89verify | $79 | Per seat; 1,000 visitors, work scheduler, advanced reporting, SMS/Apple Messages | per seat/month |
| LiveChat Enterprise | Customverify | n/a | SSO, HIPAA, white-label widget, dedicated account manager | contact sales |
// pools and per-unit rates are volatile · cells flagged verify link to the live vendor page
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Questions
How much does LiveChat / ChatBot (Text) cost?
LiveChat / ChatBot (Text) starts from $25/seat/mo. ChatBot Growth at $79/seat/mo (annual) for 2 seats = $158/mo and includes 200 AI resolutions. If your bot fully resolves 500 chats in a month, the extra 300 resolutions cost $0.99 each (or auto-refilled 50-packs at $49.50), adding ~$297 for a total of about $455/mo.
Can you self-host LiveChat / ChatBot (Text)?
No, LiveChat / ChatBot (Text) is cloud-only.
Does LiveChat / ChatBot (Text) support MCP?
LiveChat / ChatBot (Text) supports MCP as None, so it works with assistants like Claude and ChatGPT.
What's the catch with LiveChat / ChatBot (Text)'s pricing?
The headline per-seat price includes only a tiny AI-resolution allowance (10/mo on Essential, 200/mo on Growth); once exceeded, the system auto-adds $49.50 fifty-packs of resolutions ($0.99 each) to your next invoice, so a busy bot can quietly cost far more than the seat price suggests.