Freshdesk (Freddy AI) alternatives (2026)

Fin (by Intercom) is an AI agent for customer service that resolves support conversations end-to-end across chat, email, voice and social. It can run standalone on top of an existing helpdesk (Zendesk, Salesforce, Freshdesk, Zoho Desk and others) or bundled inside Intercom's own platform.

Enterprise AI customer service platform branded "the AI concierge for every customer." It deploys AI agents across chat, email, and voice, configured with natural-language Agent Operating Procedures (AOPs) instead of code. Used by large brands like Notion, Duolingo, Eventbrite, and Rippling to deflect and fully resolve high support volume.

Enterprise "Agent OS" for customer experience. Sierra lets large brands build, optimize, personalize, and scale branded AI agents that resolve customer issues across chat, voice, SMS, WhatsApp, email and ChatGPT. Built by former Salesforce co-CEO Bret Taylor and former Google exec Clay Bavor.

No-code platform for building and deploying AI customer-support agents trained on your own data, deployable across website chat, WhatsApp, Slack, email, and voice/telephony. Agents resolve tickets, take actions via API (AI Actions), and escalate to a human when they hit their limits.

AI customer service agent ("the AI agent customers want to talk to") that resolves support questions using your own help content and knowledge base, with a claimed 67% average automation rate. Lyro Actions let it perform autonomous tasks like checking order status, starting returns, updating accounts, and qualifying leads, and it can connect to your CRM, billing, or database over MCP.

Enterprise AI agent platform for customer service, pairing a multi-model AI engine with on-the-ground local deployment teams to run multilingual voice, chat, and email agents that resolve customer requests at human level across 30+ markets. Sales-led and deployment-heavy, it reports an 80% resolve rate handling tens of thousands of requests a day.

AI Customer Concierge built for complex, regulated companies like fintech and healthtech. Unlike basic deflection chatbots, Lorikeet resolves end-to-end support issues across chat, email, SMS, WhatsApp, and voice by following the same multi-step workflows and judgment your human agents use, taking actions like refunds, billing changes, and account updates.

Gorgias is an ecommerce-focused AI helpdesk built primarily for Shopify (plus BigCommerce and Magento) stores. Its AI Agent autonomously resolves support conversations across email, chat, SMS, and social, pulling in order and customer data to take actions like editing or cancelling orders. It blends a traditional ticketing helpdesk with usage-based AI automation.

Botpress is a no-code AI agent and chatbot builder pairing a visual Studio with a code-first developer kit (ADK). It deploys agents to channels like WhatsApp, Messenger, Slack and web chat, and bundles the underlying LLM cost into a per-conversation price with no markup. Pricing is per conversation, billed in monthly packs once you exceed your plan allowance.

Zendesk layers autonomous AI agents on top of its established helpdesk and ticketing suite, aiming to resolve a large share of support requests end to end without human escalation. AI agents are sold on outcome-based pricing: you pay per automated resolution rather than per AI seat. It is best suited to teams already standardized on Zendesk for customer service.

Agentforce is Salesforce's native AI agent layer that builds autonomous agents on top of CRM, Data Cloud, and Flow. Agents are configured in the Agent Builder with no-code topics and actions, grounded in your Salesforce data, and deployed across service, sales, and employee-facing channels. It is consumption-priced rather than per-seat, billed either per conversation or via Flex Credits per action.

Ada is an enterprise AI customer service platform built to resolve support inquiries automatically across chat, email, voice, and messaging channels. Its Reasoning Engine uses multiple industry-leading LLMs and connects to systems like Zendesk, Salesforce, and ServiceNow to take real actions. Ada markets resolving over 80% of customer inquiries with AI agents designed for scale and enterprise-grade control.

Text.com is the parent company behind LiveChat (agent-driven live chat helpdesk) and ChatBot (a no-code visual bot builder), now converged into one per-seat support suite. ChatBot lets non-developers build automated chat flows with a drag-and-drop builder plus an AI Agent trained on your content, while LiveChat handles human agent handoff, visitor tracking, and proactive campaigns. Both bill per agent seat and bundle a small monthly allotment of AI resolutions, charging per-resolution overages beyond it.

eesel AI turns a company's existing knowledge (help center, past tickets, Google Docs, Notion, Confluence) into AI teammates that resolve support tickets, draft blog content, and answer ecommerce questions inside the tools you already use. It plugs into helpdesks like Zendesk, Freshdesk, Intercom and Gorgias, and as of 2026 bills on a pure pay-per-task model with no seats or platform fee on standard usage.

Crescendo.ai is an outcome-based, fully managed customer service offering that blends agentic AI assistants with a 24x7 human team that Crescendo owns and operates on your behalf. Unlike self-serve support software, Crescendo runs the AI configuration, knowledge maintenance, QA and human escalation for you across chat, voice, email and SMS in 50+ languages, and bills per successfully-resolved interaction rather than per seat or per ticket.

Gladly is an enterprise customer-experience platform built around a lifelong customer record rather than tickets, blending a people-centered helpdesk (voice, chat, SMS, email, social in one timeline) with "Gladly" (formerly Sidekick) AI that both fully resolves conversations and assists human agents. It positions on driving customer lifetime value and revenue, not pure deflection, and is aimed at mid-market and enterprise B2C/retail brands.

Phonely (YC S24) is a no-code voice AI platform for building humanlike AI phone agents that answer calls, route them, book appointments, run outbound campaigns and handle SMS. It is sold as a usage-based "AI call center": you build an agent in the dashboard, connect it to your CRM/calendar via Zapier-style workflows, and pay for AI talk-time by the minute rather than per seat or per agent.

Goodcall is a no-code AI phone agent and virtual receptionist aimed at small and local service businesses.

Cognigy (now NiCE Cognigy after NiCE's 2025 acquisition) is an enterprise-grade agentic AI platform for customer service, combining a visual low-code AI Agent Studio, a built-in Voice Gateway for AI phone agents, and Knowledge AI (RAG). It is sold contract-only to large contact centers and is deeply integrated with major CCaaS stacks (NiCE CXone, Genesys, Amazon Connect, Avaya, Microsoft, 8x8). Pricing is usage-based under the hood (billable conversations, concurrent voice lines, knowledge queries) but always wrapped in a custom annual enterprise contract.

CustomGPT.ai is a no-code platform for turning your own content (1,400+ file types plus connectors like Google Drive, SharePoint, Notion, Zendesk and HubSpot) into custom RAG chatbots/agents you can embed, share, or call via API. It targets businesses that want an accurate, hallucination-resistant support or knowledge agent without engineering, and bills on a per-query model rather than per-seat.