Salesforce Agentforce alternatives (2026)

Artisan is an autonomous AI BDR platform built around "Ava," an AI sales agent that runs end-to-end outbound on autopilot: finding and enriching leads from a 250M+ verified B2B contact database, writing and sending personalized multi-channel sequences across email and LinkedIn, then handling replies and booking meetings into your CRM. You point it at an ICP and it sources, enriches, sequences, and follows up without a human BDR driving each step.

11x sells autonomous "digital workers" for go-to-market teams. Alice is an AI SDR that runs outbound prospecting end to end (lead research and enrichment from 50+ sources, ICP matching, and multi-channel sequencing across email, LinkedIn, SMS and phone), while Julian handles inbound voice and chat qualification.

Fin (by Intercom) is an AI agent for customer service that resolves support conversations end-to-end across chat, email, voice and social. It can run standalone on top of an existing helpdesk (Zendesk, Salesforce, Freshdesk, Zoho Desk and others) or bundled inside Intercom's own platform.

Enterprise AI customer service platform branded "the AI concierge for every customer." It deploys AI agents across chat, email, and voice, configured with natural-language Agent Operating Procedures (AOPs) instead of code. Used by large brands like Notion, Duolingo, Eventbrite, and Rippling to deflect and fully resolve high support volume.

Enterprise "Agent OS" for customer experience. Sierra lets large brands build, optimize, personalize, and scale branded AI agents that resolve customer issues across chat, voice, SMS, WhatsApp, email and ChatGPT. Built by former Salesforce co-CEO Bret Taylor and former Google exec Clay Bavor.

All-in-one cold email outreach and sales engagement platform with an AI Sales Agent (AI SDR), a B2B lead database (SuperSearch), unlimited email-account warmup, deliverability and inbox-placement tooling, a native CRM, and AI campaign generation. It is built for sending cold email at volume across many sending accounts.

Apollo.io is an end-to-end AI sales platform combining a 230M+ contact and 30M+ company B2B database with prospecting, enrichment, multichannel sequencing, a dialer, and conversation intelligence. Its AI layer (Apollo AI assistant and outbound automation) drafts personalized emails, scores and prioritizes leads, and surfaces signals so reps can run outreach from one tool instead of stitching together separate data, sequencing, and dialer products.

Cold email outreach and AI outbound platform built around deliverability infrastructure (unlimited mailboxes, automated warmup, per-campaign IP rotation) plus autonomous SmartAgents that research leads, write personalized emails, and manage replies. It targets high-volume senders and agencies running multiple client workspaces.

No-code platform for building and deploying AI customer-support agents trained on your own data, deployable across website chat, WhatsApp, Slack, email, and voice/telephony. Agents resolve tickets, take actions via API (AI Actions), and escalate to a human when they hit their limits.

AI customer service agent ("the AI agent customers want to talk to") that resolves support questions using your own help content and knowledge base, with a claimed 67% average automation rate. Lyro Actions let it perform autonomous tasks like checking order status, starting returns, updating accounts, and qualifying leads, and it can connect to your CRM, billing, or database over MCP.

AI-native CRM that captures every customer interaction automatically and runs agents to do the sales busywork. Headline: "CRM that remembers everything and does the work for you." Pitched as the agentic alternative to Salesforce, Attio, and HubSpot, logging emails, meetings, and calls and updating records for you instead of asking reps to do it by hand.

Enterprise AI agent platform for customer service, pairing a multi-model AI engine with on-the-ground local deployment teams to run multilingual voice, chat, and email agents that resolve customer requests at human level across 30+ markets. Sales-led and deployment-heavy, it reports an 80% resolve rate handling tens of thousands of requests a day.

AI Customer Concierge built for complex, regulated companies like fintech and healthtech. Unlike basic deflection chatbots, Lorikeet resolves end-to-end support issues across chat, email, SMS, WhatsApp, and voice by following the same multi-step workflows and judgment your human agents use, taking actions like refunds, billing changes, and account updates.

"Revenue at infinite scale." Actively deploys a persistent Per-Account Agent for every account in your market, autonomous AI that works each account 24/7, tells reps what to do next, and helps them do it. Built on a private, custom reasoning model trained per company on your GTM motion, products, and historical data.

Rox is an AI revenue operating system ("Revenue OS") that deploys a swarm of autonomous AI agents per customer account to run the full revenue cycle, prospecting, enrichment, outreach, meeting prep, conversation intelligence, pipeline/deal management, and account expansion. It sits on top of your existing CRM (Salesforce, HubSpot) and data warehouse rather than replacing them, so reps get agents that do the work while data stays where it lives.

Gorgias is an ecommerce-focused AI helpdesk built primarily for Shopify (plus BigCommerce and Magento) stores. Its AI Agent autonomously resolves support conversations across email, chat, SMS, and social, pulling in order and customer data to take actions like editing or cancelling orders. It blends a traditional ticketing helpdesk with usage-based AI automation.

Freshdesk is Freshworks' cloud helpdesk for ticketing and omnichannel customer support, now layered with Freddy AI. Freddy AI Agent autonomously resolves customer questions across email and chat, while Freddy Copilot assists human agents inside the ticket. You buy a per-agent helpdesk plan and bolt on AI as a usage-based add-on.

Botpress is a no-code AI agent and chatbot builder pairing a visual Studio with a code-first developer kit (ADK). It deploys agents to channels like WhatsApp, Messenger, Slack and web chat, and bundles the underlying LLM cost into a per-conversation price with no markup. Pricing is per conversation, billed in monthly packs once you exceed your plan allowance.

Clay is a go-to-market data platform that pulls contact and company data from 150+ providers in waterfall enrichment, then lets you act on it with Claygent, an AI research agent that scrapes the web for custom data points. It sits between your prospecting list and your CRM/outbound stack, automating research and list-building that teams used to do by hand. Pricing splits into "Data Credits" (the data you buy) and "Actions" (platform orchestration), a model introduced in the March 2026 pricing overhaul.

Outreach is an enterprise AI sales execution platform that combines multi-channel sequences, conversation intelligence, deal and pipeline management, and forecasting in one system. It has repositioned around AI agents (Research, Revenue, Personalization, Deal, Meeting Prep) layered on top of its classic sales engagement engine. It is built for revenue teams that want a single platform across the full sales cycle rather than point tools.

Salesloft is an AI-powered revenue orchestration platform (now part of Clari) built around Cadence, Conversations, Deals, and Forecast, with a Rhythm AI layer that turns buyer signals into recommended seller actions. It is an enterprise sales-team workflow tool rather than an autonomous agent builder. Pricing is per-seat and entirely quote-based across its Essentials, Advanced, and Premier packages.

Gong is a revenue intelligence platform that captures and analyzes sales calls, emails, and meetings, then layers AI agents on top to surface deal risk, coach reps, and forecast pipeline. It is built for revenue teams who want conversation data turned into actionable guidance rather than a DIY agent builder. Sold as a per-seat license plus a mandatory platform fee, with all pricing quote-based.

Qualified is a Salesforce-native pipeline generation platform whose flagship is Piper, an AI SDR built for inbound. Piper engages website visitors in real time over chat, voice, and video, qualifies them, books meetings, and sends AI-generated follow-up emails, all running on top of your Salesforce data. It is sold as a "digital employee" priced against the cost of a human SDR rather than per conversation.

Zendesk layers autonomous AI agents on top of its established helpdesk and ticketing suite, aiming to resolve a large share of support requests end to end without human escalation. AI agents are sold on outcome-based pricing: you pay per automated resolution rather than per AI seat. It is best suited to teams already standardized on Zendesk for customer service.

Ada is an enterprise AI customer service platform built to resolve support inquiries automatically across chat, email, voice, and messaging channels. Its Reasoning Engine uses multiple industry-leading LLMs and connects to systems like Zendesk, Salesforce, and ServiceNow to take real actions. Ada markets resolving over 80% of customer inquiries with AI agents designed for scale and enterprise-grade control.

AiSDR is a pure-play autonomous AI sales development rep that prospects, researches leads, and runs personalized outreach across email and LinkedIn (plus texting) on your behalf. It handles the full top-of-funnel: finding intent-matched leads, writing and sending AI-researched messages, following up, and booking meetings into your calendar. It is a done-for-you outbound platform rather than a builder you assemble yourself.

Reply.io is a multichannel sales engagement platform that combines email, LinkedIn, calls and SMS sequencing with a built-in B2B contact database and an autonomous AI SDR (Jason AI). It is built for outbound SDR teams that want to run prospecting cadences and let an AI agent source, write and book meetings on top of the same sending infrastructure.

Persana AI is a credit-based AI sales-prospecting and data-enrichment platform (a Clay/Apollo competitor) that pulls from 100+ data sources, waterfalls email/phone enrichment, scrapes the web, and uses AI agents to research accounts and draft outreach. NOTE: in spring 2026 the Persana team joined Rox and announced the standalone Persana platform would sunset (billing suspended Apr 1, 2026; platform sunset) with a migration path to Rox; the marketing site and a "joining Rox" banner are still live but the self-serve product is effectively wound down.

Lemlist is a multichannel cold-outreach and sales-engagement platform that combines a 650M+ B2B lead database, email/LinkedIn/SMS/WhatsApp/call sequencing, deliverability tooling (Lemwarm), and AI agents. It now ships an official MCP server and REST API so AI assistants can build campaigns, source leads, and pull analytics. Subscriptions cover the sending engine; lead data and enrichment are billed separately as pay-per-success credits.

Lusha is a B2B prospecting and data-enrichment platform that reveals verified work emails, direct-dial phone numbers, and company firmographics from a database of 100M+ contacts. It works as a browser extension, web app, CRM enrichment layer, and API, and now ships an official MCP server so AI agents can pull verified contact data into natural-language workflows. It is credit-based: you spend credits to "reveal" each data point.

Text.com is the parent company behind LiveChat (agent-driven live chat helpdesk) and ChatBot (a no-code visual bot builder), now converged into one per-seat support suite. ChatBot lets non-developers build automated chat flows with a drag-and-drop builder plus an AI Agent trained on your content, while LiveChat handles human agent handoff, visitor tracking, and proactive campaigns. Both bill per agent seat and bundle a small monthly allotment of AI resolutions, charging per-resolution overages beyond it.

eesel AI turns a company's existing knowledge (help center, past tickets, Google Docs, Notion, Confluence) into AI teammates that resolve support tickets, draft blog content, and answer ecommerce questions inside the tools you already use. It plugs into helpdesks like Zendesk, Freshdesk, Intercom and Gorgias, and as of 2026 bills on a pure pay-per-task model with no seats or platform fee on standard usage.

Crescendo.ai is an outcome-based, fully managed customer service offering that blends agentic AI assistants with a 24x7 human team that Crescendo owns and operates on your behalf. Unlike self-serve support software, Crescendo runs the AI configuration, knowledge maintenance, QA and human escalation for you across chat, voice, email and SMS in 50+ languages, and bills per successfully-resolved interaction rather than per seat or per ticket.

Gladly is an enterprise customer-experience platform built around a lifelong customer record rather than tickets, blending a people-centered helpdesk (voice, chat, SMS, email, social in one timeline) with "Gladly" (formerly Sidekick) AI that both fully resolves conversations and assists human agents. It positions on driving customer lifetime value and revenue, not pure deflection, and is aimed at mid-market and enterprise B2C/retail brands.

Phonely (YC S24) is a no-code voice AI platform for building humanlike AI phone agents that answer calls, route them, book appointments, run outbound campaigns and handle SMS. It is sold as a usage-based "AI call center": you build an agent in the dashboard, connect it to your CRM/calendar via Zapier-style workflows, and pay for AI talk-time by the minute rather than per seat or per agent.

Goodcall is a no-code AI phone agent and virtual receptionist aimed at small and local service businesses.

Cognigy (now NiCE Cognigy after NiCE's 2025 acquisition) is an enterprise-grade agentic AI platform for customer service, combining a visual low-code AI Agent Studio, a built-in Voice Gateway for AI phone agents, and Knowledge AI (RAG). It is sold contract-only to large contact centers and is deeply integrated with major CCaaS stacks (NiCE CXone, Genesys, Amazon Connect, Avaya, Microsoft, 8x8). Pricing is usage-based under the hood (billable conversations, concurrent voice lines, knowledge queries) but always wrapped in a custom annual enterprise contract.

CustomGPT.ai is a no-code platform for turning your own content (1,400+ file types plus connectors like Google Drive, SharePoint, Notion, Zendesk and HubSpot) into custom RAG chatbots/agents you can embed, share, or call via API. It targets businesses that want an accurate, hallucination-resistant support or knowledge agent without engineering, and bills on a per-query model rather than per-seat.